MUME Wallet

Mobile Design
Project Overview
"MUME" is a wallet application designed specifically for the Qatar market. It provides users with a secure platform for mobile payments, bill payments, money transfers, and loyalty program management. The application aims to offer a user-friendly interface, seamless integration with existing banking systems, and tailored features for the convenience of users in Qatar.
My Contributions
As a UI/UX designer for the MUME wallet application in the Qatar market, my contributions involved conducting user research, designing visually appealing user interfaces, creating a clear information architecture, developing wireframes and prototypes, conducting usability testing, and collaborating with the development team. My focus was on understanding user needs, creating an intuitive and culturally relevant design, and optimizing the user experience. Through my research, design iterations, and collaboration, played a crucial role in creating a user-friendly and visually appealing wallet application for the Qatar market.
Persona
User flow
The user flow for the MUME wallet application involves the following steps:
User Registration: Users will download the MUME app from the app store and register by providing their personal details and verifying their identity.
Account Linking: Users will link their bank accounts, credit/debit cards, or mobile wallets to their MUME account for seamless payment and transaction processing.
Mobile Payments: Users can make payments at retail stores, restaurants, and online platforms by scanning QR codes, using NFC technology, or entering merchant details manually.
Bill Payments: Users can conveniently pay their utility bills by selecting the respective service provider, entering the bill details, and authorizing the payment.
Money Transfer: Users can send money to other MUME users or to recipients with linked bank accounts or mobile wallets by entering the recipient's details and confirming the transaction.
Loyalty Program Management: Users can view their loyalty program memberships, track points earned, and redeem rewards offered by partner merchants.
Wireframes

Challenges

As a UI/UX designer for the "MUME" wallet application in the Qatar market, I encountered several challenges and gained valuable insights throughout the design process.

One of the challenges I faced was designing an interface that catered specifically to the Qatar market. It required a deep understanding of the local culture, preferences, and user behaviors. Through extensive research and collaboration with local stakeholders, I was able to incorporate elements and features that resonated well with the target audience.

Another challenge was ensuring security and trust in the application. As a wallet app dealing with financial transactions, establishing trust among users was crucial. I focused on designing a robust and secure interface, incorporating encryption measures, two-factor authentication, and clear communication of security features to instill confidence in the users.

Designing an intuitive and seamless user flow was also a challenge. The application needed to support a range of financial transactions such as payments, transfers, and balance inquiries. I worked on simplifying complex processes, reducing friction, and creating clear navigation paths to ensure a smooth user experience. User testing and feedback helped me refine the flow and identify areas for improvement.

Localization was another significant consideration. Adapting the language, currency, and other regional preferences in the application required careful attention to detail. I collaborated closely with product owner to ensure accurate translations and culturally appropriate design elements.

Learnings

Throughout the design journey, I learned the importance of collaboration and effective communication. Working closely with the development team, stakeholders, and subject matter experts helped me gain valuable insights and ensured that the design aligned with the project goals and requirements.

Accessibility was also a key learning point. I recognized the importance of designing for inclusivity, ensuring that the application was usable by people with diverse abilities. Incorporating accessibility features such as proper color contrast, screen reader compatibility, and keyboard navigation enhanced the overall usability and accessibility of the application.

In conclusion, my journey as a UI/UX designer for the "MUME" wallet application in the Qatar market was filled with challenges and learning experiences. By addressing cultural preferences, ensuring security and trust, designing intuitive user flows, focusing on localization, and embracing collaboration, I aimed to create a user-friendly and trustworthy wallet application tailored to the needs of the Qatar market.

View Application in Google Play Store